Terms & Conditions

Last Updated: August 2026

Welcome to CowboyBoots. These Terms & Conditions govern your use of our website and the purchase of products from our store. By visiting our website or placing an order, you agree to these Terms & Conditions and any additional policies referenced on our website.

For questions, contact us at plooshiepillow@gmail.com.

1. General Terms

1.1 Eligibility and Compliance

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a legal guardian.

You may not use our products or website for any illegal or unauthorized purpose. You must not violate applicable laws, including copyright and intellectual property laws, or transmit viruses, malware, or other harmful code.

Violation of these Terms may result in termination of access to our services.

1.2 General Conditions

We reserve the right to refuse service to anyone for any lawful reason.

Information you submit through our website, excluding payment information, may be transmitted across different networks and adapted to technical requirements. Payment information is encrypted during transmission.

1.3 Website Information

We make reasonable efforts to ensure that information on our website is accurate and current. However, we cannot guarantee that all product descriptions, pricing, availability, or other information will always be complete, accurate, or error-free.

2. Products, Pricing and Orders

2.1 Prices and Service Changes

Product prices may change without notice.

We reserve the right to modify, suspend, or discontinue products, services, promotions, or website features at any time.

2.2 Products and Availability

Certain products may only be available online and may have limited quantities.

We make every effort to display product colors and images accurately. However, the appearance of colors may vary depending on your screen, device, and lighting conditions.

2.3 Orders and Billing Information

We reserve the right to refuse, limit, or cancel an order where necessary, including suspected fraud, pricing errors, inventory issues, or misuse of promotions.

If an order is changed or cancelled, we may contact you using the email address, phone number, or billing information provided during checkout.

You are responsible for providing accurate billing, shipping, and contact information.

3. Shipping and Delivery

3.1 Processing Time

Orders are generally processed within 1–3 business days, excluding weekends and holidays.

During high-volume periods, promotions, or holidays, processing may take longer.

You will receive a shipping confirmation email once your order has been dispatched.

3.2 Estimated Delivery Times

Standard Shipping: approximately 7–15 business days.

International Shipping: approximately 10–25 business days.

Delivery times are estimates and may vary depending on destination, customs processing, carrier delays, weather conditions, or other circumstances outside our control.

Once tracking information is provided, please allow approximately 24–72 hours for the carrier's tracking system to update.

3.3 Customs, Duties and Shipping Address

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Please ensure your shipping address is correct before completing your order.

CowboyBoots is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error, contact us as soon as possible. We cannot guarantee that shipping details can be changed after an order has been processed.

4. Returns and Refunds

4.1 90-Day Return Policy

We offer a 90-day return period from the date you receive your order.

To qualify for a return, the item must be unused, unworn, in its original condition, and returned with its original packaging where applicable.

Proof of purchase may be required.

4.2 How to Request a Return

To request a return, contact us at plooshiepillow@gmail.com before sending the item back.

If your return is approved, we will provide return instructions.

Items returned without prior approval may not be accepted.

4.3 Damaged or Incorrect Orders

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible and provide clear photos or other evidence showing the issue.

For approved claims involving damaged, defective, or incorrect products, we may offer a replacement, refund, or cover reasonable return shipping costs.

Damage caused by misuse, improper handling, accidents, modification, or normal wear after delivery is not considered a product defect.

4.4 Non-Returnable Items

Certain items may not be eligible for return, including gift cards, personalized products, custom-made products, and certain final-sale items where permitted by applicable law.

4.5 Return Shipping and Refunds

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund.

5. Privacy and Data Protection

5.1 Information We Collect

When you place an order or interact with our website, we may collect information including your name, email address, billing address, shipping address, payment-related information, IP address, device information, and website usage data.

Cookies and similar technologies may also be used to operate and improve our store.

5.2 Use and Disclosure of Information

We use personal information to process orders, provide customer support, prevent fraud, improve our services, and comply with legal obligations.

We may disclose information where required by law or where necessary to operate our business and provide our services.

5.3 Third-Party Services

Our store may use third-party providers such as Shopify, payment processors, analytics providers, shipping companies, and other service providers.

These providers may process your information only as necessary to provide their services, subject to their own privacy policies and applicable law.

6. Prohibited Uses and Liability

6.1 Prohibited Conduct

You may not use our website or services for unlawful activities, fraud, intellectual property infringement, harassment, abuse, discrimination, distribution of malicious software, interference with website security, or any activity that violates applicable law.

6.2 Disclaimer and Limitation of Liability

We do not guarantee that our website or services will always be uninterrupted, secure, timely, or error-free.

To the maximum extent permitted by applicable law, CowboyBoots and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website, services, or products.

Nothing in these Terms excludes or limits rights or protections that cannot legally be excluded under applicable consumer protection laws.

7. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page with an updated "Last Updated" date.

Continued use of our website after changes are published constitutes acceptance of the updated Terms where permitted by applicable law.

8. Contact Information

For questions about these Terms, shipping, returns, refunds, or your order, contact:

CowboyBoots Support
Email: plooshiepillow@gmail.com